How to request deletion
Email the address below with the subject “Data deletion request”, or use our public contact form. Include your name, church or organisation, registered phone number or email, and whether you want account access removed, specific information removed, or a full review of your personal data. A member number is helpful if known. You may also ask your parish office to coordinate the request. Do not send a password, OTP or unnecessary identity document.
Verification and handling
We review requests and may ask for proportionate information to verify identity or authority, especially for shared family records or requests on behalf of a child. We coordinate with the relevant church where it manages the records. We will communicate the outcome, any information needed and any retention limits through the verified contact, within applicable legal requirements. Requests are reviewed manually; submitting this form is not confirmation that deletion has been completed.
What may be removed or disabled
Depending on your request and the church’s obligations, action may include disabling login access, revoking device tokens, removing optional profile or directory information, deleting unnecessary uploads or enquiry details, stopping optional communications, or deleting or anonymising information no longer needed. Removing one person’s login does not authorise deletion of other family members’ records or an entire church account.
Records that may need to remain
Approved accounting transactions, contribution and receipt history, statutory records, parish registers, issued-certificate records, audit trails and information needed for legal claims or security may require retention. We do not silently alter or erase approved accounting history. Access may instead be restricted, login disabled, or identifying information reduced where lawful and practicable. We will explain a decision to retain information and review it with the responsible church.
Backups and third-party systems
Where backups exist, residual copies may remain under restricted access until their normal secure rotation or expiry, subject to applicable retention requirements. Copies already received by recipients, exported by authorised users, or held independently by churches or payment and communication providers are not all controlled by the application. We will address provider-held information within our control and explain when a separate request to another organisation is needed.
Uninstalling and communication controls
Uninstalling the app, signing out or denying notifications does not submit a server-data deletion request. You can stop optional communications through available account preferences or by contacting the parish office. If you only want WhatsApp reminders stopped, say so; deleting a church record is not required to ask for that change.
Contact us
Service operator: Marthoma Books
Email: marthomabooks@gmail.com